Frequently Asked Questions

• How much do your services cost?

  Shopmobility Foyle is a free service, however, we welcome any donations members wish to make which contributes to the overall running costs.

• What is Door to Door Transport?

  Our Door to Door Transport service is a local urban transport service for people with mobility problems or disabilities or for people who find it difficult using mainstream public transport. Membership is free but a fare of £2.50 is charged for each trip taken.

  Bridge Accessible Transport operates the service in Derry/Londonderry.

   

• How do I become a member of Bridge Accessible Transport?

   

  Membership applications for Bridge Accessible Transport services can be requested by telephone 02871 267555 or by emailing the office, info@bridgetransport.co.uk

   

   

  • You will need to complete a membership application form and meet the criteria for membership.
    
  • You must become a member before using the service.

• When is the Service Available?

  Monday – Friday: 8am - 6pm

  Saturday & Sunday: Weekend hours are temporarily unavailable.

  Bank/Public Holidays: No service

• How do I book ?

  When you become a member you will receive a pack which will include all Bridge Transport's details including our telephone number for booking your trips.

  The booking office is open from Monday to Thursday from 9.00am to 4.00pm, and 9.00am to 3.00pm on Friday,(excluding Public Holidays).

  You can book a trip up to seven days in advance of the day the booking is requested.

  We recommend that trips should be booked at least 24 hrs in advance to ensure that we have seats available.

• Where can I go?

  You can travel anywhere within your entire operational area, you will be sent a map when you join the service.

  From time to time you may wish to travel outside your operational area, but priority will be given to those members wishing to travel within their own operational area.

   

• How much does it cost?

  As a new member of the Transport service, you can book your first single or return trip within your operational area for free.

  After that, all single trips within your operational area are charged at £2.50 per trip.

  Children under five years of age can travel free and those aged between 5 and 16 will be charged half fare of £1.25

  Anyone aged 17 and over will be charged at the full rate. Children under the age of 11 must be accompanied by an adult.

  Concessionary travel through the Northern Ireland Concessionary Fares Scheme is not available for these services.

• Who will pick me up?

  Our team of drivers have been fully trained in transporting people with disabilities. We use a range of accessible vehicles to deliver the service and depending on where you live it might be an accessible bus, accessible taxi or a car.

  Our Drivers will collect passengers at their front door, support you to the vehicle and provide additional safety harnesses for people travelling in their wheelchair, and drop passengers off at the door of their destination.